Crypto stolen from your exchange account: what to do in the first hours

If funds were withdrawn from your account, hours matter: the money gets split and moved on. It can only be frozen where it stops — at an exchange that verifies its customers or on an address holding a stablecoin — and almost always through a police request.

First steps

  1. Save emails, TXIDs, addresses and the login history — delete nothing.
  2. Change email and exchange passwords, log out of all devices, check email forwarding rules.
  3. File a police report with a diagram of the transfers.
  4. Find where the funds stopped and give that to the police for requests to the exchange and the issuer.
  5. Do not pay 'recovery services' that contact you first.

Play this situation in the game

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We do not guarantee recovery, do not take a percentage, never contact you first and never ask for seed phrases or passwords.