Exchange blocked your account or withdrawal after an AML review

A block after an AML review usually means the exchange linked incoming funds to a risk such as a theft. The time to answer is limited, and the exchange decides. A strong answer is documents for each part of the fund path, not explanations.

First steps

1. Do not move other funds or open new accounts.
2. Ask the exchange for a written list of documents and the exact deadline.
3. Collect documents on the origin of the funds and on the transaction itself.
4. Do not pay 'unfreezers' who know your ticket number.

Play this situation in the game

• The frozen address
• The bank asks where the money came from

If you need your case looked at

Exchange-block report

We do not guarantee recovery, do not take a percentage, never contact you first and never ask for seed phrases or passwords.